Ovation (www.ovationup.com) is an actionable guest feedback loop to measure guest satisfaction, winback customers, and uncover hidden insights to improve. Not only can you collect feedback from customers in-store, delivery, or pickup, but Ovation gives you tools to resolve concerns in real-time and uncover the insights to improve brand-wide. Why did the CIO of Burger King, PopeyeÂ’s, Tim Hortons, Planet Hollywood, Micros join Ovation? Why do they have a 98% customer satisfaction rating? Because it works! HereÂ’s what it does: Brings all feedback into 1 place (no matter how they ordered) Gets 18x more feedback Asks only 2 questions to make it easy for your customers Gives your staff a 3-click solution to respond to upset guests Uncovers location-based insights to improve Automatically gets you 2-10x more 5-star online reviews Drives revenue through automated texting tools HereÂ’s what a couple of our customers have said: "Every once in a while you make a single decision that changes everything for the better... We are able to connect personally with the customer and find real solutions. Our ratings have improved across the board and revenue is up!" -Amy Lofgreen, Marketing Director 200 loc chain "Holy ****, it worked! In just one location we got 16 new 5-star Google reviews TODAY, all from Ovation. Plus 14 pieces of thoughtful feedback that we wouldn't have gotten otherwise." -Andrew L. , Biddy O'Malley's
